Privacy Policy
Last Updated: August 22, 2026
Swaadiv (“we,” “us,” “our,” or “Swaadiv”) operates the Swaadiv website and online store (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, purchase our products, or otherwise interact with us.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect different types of information to provide, maintain, and improve our Service and to process your orders.
Personal Information
When you place an order, create an account, contact us, or otherwise interact with our Service, we may collect information including:
First and last name
Email address
Mobile or telephone number
Billing and shipping address
City, State, and PIN/Postal Code
Order and transaction details
Information you provide when contacting customer support
Any other information you voluntarily provide to us
We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
Usage Data
We may automatically collect certain information about how you access and use our website. This may include:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and time spent on our website
Date and time of your visit
Referring website or source
Website interaction and navigation information
Other diagnostic and technical information
2. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your experience on our website, understand how visitors use our Service, remember your preferences, and help maintain website security.
Cookies are small files stored on your device by your web browser.
We may use the following types of cookies:
Essential Cookies: Required for the website to function properly and to enable features such as shopping carts and checkout.
Preference Cookies: Used to remember your preferences and settings.
Analytics Cookies: Used to understand website traffic and visitor behaviour and improve our Service.
Security Cookies: Used to help detect and prevent fraudulent or unauthorized activity.
You can choose to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website.
3. How We Use Your Information
Swaadiv may use the information we collect for purposes including:
Processing and fulfilling your orders
Delivering products to you
Sending order confirmations and delivery updates
Providing customer support
Managing your account, where applicable
Processing payments through authorized payment service providers
Improving our products, website, and customer experience
Understanding website usage and customer preferences
Sending promotional communications where you have provided appropriate consent
Preventing fraud, misuse, and unauthorized activity
Detecting and resolving technical problems
Complying with applicable legal and regulatory requirements
4. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Swaadiv generally does not directly store your complete debit card, credit card, UPI, or other sensitive payment credentials. Such information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
5. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties.
We may share information with trusted third-party service providers where necessary to operate our business and provide our Service. These may include:
Payment processing providers
Shipping and logistics partners
Website hosting and technology providers
Analytics and website performance providers
Customer support providers
Marketing and communication service providers, where applicable
These service providers may access personal information only to perform services on our behalf and are expected to maintain appropriate confidentiality and security.
We may also disclose information where required by law or where we reasonably believe disclosure is necessary to:
Comply with a legal or regulatory obligation
Protect the rights, property, or safety of Swaadiv
Prevent or investigate fraud or other unlawful activity
Protect the safety of our customers or the public
Establish, exercise, or defend legal claims
6. SMS / WhatsApp / Other Communications
If you provide your mobile number and provide the appropriate consent, we may contact you regarding:
Order confirmations
Order and delivery updates
Customer service matters
Account-related communications
Promotional offers and marketing communications
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us using the details provided below.
Opting out of promotional communications will not prevent us from sending essential transactional or service-related messages relating to your orders.
7. Analytics
We may use third-party analytics services to understand how visitors use our website and to improve our Service.
For example, we may use Google Analytics or similar analytics technologies to collect information regarding website traffic, visitor behaviour, and interactions with our website.
These third-party services may process information in accordance with their own privacy policies.
You may be able to manage or restrict certain analytics technologies through your browser or device settings.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing our agreements.
The retention period may vary depending on the type of information and applicable legal requirements.
9. Transfer of Data
Your information may be processed and stored on systems operated by Swaadiv or by our service providers. These systems may be located in India or, where applicable, in other jurisdictions.
Where personal information is transferred or processed outside your jurisdiction, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled in accordance with applicable privacy and data protection requirements.
10. Security of Data
The security of your personal information is important to us.
We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
If you click on a third-party link, you will be directed to that third party's website. We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of every third-party website you visit.
12. Children's Privacy
Our Service is not intended for individuals under the age of 18.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information held by us
Request correction of inaccurate or incomplete information
Request deletion of personal information, where legally permitted
Withdraw consent for certain processing activities
Opt out of promotional communications
Raise a concern or complaint regarding the handling of your information
To exercise any applicable rights, you may contact us using the details provided in the Contact Us section.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Swaadiv
Email: info@swaadiv.com
Website: swaadiv.com
We will make reasonable efforts to respond to your request within a reasonable period.